1. Respect: Respect for colleagues, customers and self. In essence we preserve the dignity of
    our internal and external stakeholders and respect their human     rights.

2. Responsibility: we take ownership of our work and apply diligence in ensuring effective delivery
    and completion.

3. Integrity: Integrity guides all our transactions. Our yes means yes and our no means no.

4. Friendship: for effective partnership and team work, we promote goodwill amongst all stakeholders.

5. Empathy: we will endeavour to understand and appreciate the perspectives and positions of others. This does not
    necessarily mean we agree with them but     ensures that everyone is given an opportunity to express themselves
    and encouraged to do so.

6. Comfort: we aim to provide a safe environment, free from all forms of discrimination and hostility. This ensures customer comfort and     enables staff to grow and     achieve their full potential.

7. Trust: we understand that business relationships are built on trust, hence we aim to promote and maintain trust in all our working     relationships.

8. Platinum Rule: we understand and respect people’s individuality, hence we treat people the way they want to be treated.